Terms of service

Last updated: 15 October 2026

1. Who and what

These terms apply to the use of EstateVitrine, a trade name of the business registered with the Dutch Chamber of Commerce (KvK) under number 63456842, located at Meppelerstraatweg 18, 8022 AH Zwolle, the Netherlands ("we"). EstateVitrine is an online platform that lets real estate agents and agencies ("you") manage their listings and publish them in several languages: on their own listings page, on their own domain, through a widget, a WordPress plugin or the API.

EstateVitrine is intended for professional use. By creating an account you confirm that you are acting in the course of a trade or business.

2. Account

• You are responsible for keeping your login details secret and for everything that happens through your account and those of your colleagues.
• You make sure your agency's details are correct.
• You may not resell your account or let anyone other than your own staff use it.

3. Plans and prices

• The plans and what they include are listed on our website. All prices are per month and exclude VAT.
• The Free plan costs nothing and has limits, such as the number of properties that can be online at the same time.
• Paid plans are paid monthly in advance through Mollie, by direct debit or another payment method Mollie offers. Each successful payment extends your plan by one month.
• "Unlimited" means: within reasonable use, with a maximum shown with the plan on the website.
• Extra AI credit can be bought separately. This credit does not expire, but is not refundable.
• We may change our prices. We announce a price increase for a running subscription at least 30 days in advance. If you do not agree, you can cancel before the new price applies.

4. Cancelling and switching plans

• You can cancel your subscription at any time in the dashboard (Subscription → Cancel subscription). Nothing more will be charged after that.
• The plan stays active until the end of the paid period. After that your agency moves to Free: properties above the Free maximum go offline but are not deleted. If you choose a plan again later, you can put them back online.
• If you choose another plan, the new plan starts after the first payment and the old subscription stops automatically.
• Paid periods are not refunded (in part), unless the law requires it.
• If you want your account deleted completely, send a request to info@estatevitrine.com. We then delete your account and the related data within 30 days, except what we are legally required to keep.

5. Your content

• The properties, texts, photos, floor plans and other content you publish remain yours. You allow us to store, edit (for example resize and add a watermark), translate and display that content to the extent needed to provide the service.
• You warrant that you hold the rights to what you publish (for example from the photographer) and that your listings are accurate, not misleading and comply with the laws and regulations that apply to you.
• Texts and translations created with AI are suggestions. You check them before publishing and remain responsible for what goes online.
• We may take down content that clearly breaks the law or these terms. We will let you know as soon as possible if we do.

6. Personal data

For the data of your clients and visitors (for example enquiries, viewings, offers and saved searches) you are the data controller and we are the processor. The data processing agreement applies to this and forms part of these terms. How we handle your own account data is described in the privacy policy.

7. Availability and changes to the service

• We do our best to keep EstateVitrine available, but cannot guarantee uninterrupted operation. Where possible we schedule maintenance at quiet times.
• We develop the platform continuously. We may add, change or remove features. If an important feature of your paid plan is removed, we will tell you in advance and you can cancel free of charge.
• Integrations with third-party services (for example payment or AI services) also depend on those parties.

8. Liability

• Our liability is limited to the amount you paid us in the twelve months before the damage occurred.
• We are not liable for indirect damage, such as lost revenue, lost assignments or reputational damage, nor for damage caused by incorrect content that you published or approved yourself.
• These limits do not apply in case of intent or deliberate recklessness on our part.

9. Changes to these terms

We may change these terms. We announce changes that are unfavourable to you at least 30 days in advance by email. If you do not agree, you can cancel before the change applies.

10. Governing law

These terms and the use of EstateVitrine are governed by Dutch law. We first try to resolve disputes together. If that fails, they will be submitted to the competent court in the district where we are located.

11. Contact

EstateVitrine, Meppelerstraatweg 18, 8022 AH Zwolle, the Netherlands · KvK 63456842 · info@estatevitrine.com

This is a translation. In case of differences, the Dutch version prevails.